Privacy Policy

At Scentaria, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal details: name, email address, phone number, shipping & billing address.
Payment details: processed securely by third-party payment providers (we do not store your credit/debit card information).
Browsing information: IP address, device type, cookies, and usage patterns to improve website performance.

2. How We Use Your Information

We use your data to:

Process and deliver your orders.
Provide customer support and respond to queries.
Personalize your shopping experience.
Send promotional offers, newsletters, and updates (only if you opt in).
Improve our website, products, and services.

3. Sharing of Information

We value your trust and will never sell your personal data. However, we may share limited information with:

Trusted service providers (delivery companies, payment processors, IT support).
Legal authorities if required to comply with applicable laws.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and offer personalized content. You can manage or disable cookies through your browser settings.

5. Data Security

We implement industry-standard measures to protect your personal data from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

Access, update, or delete your personal data.
Opt out of marketing communications at any time.
Request details on how your data is processed.

7. Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 privacy@scentaria.co.za