At Scentaria, we pride ourselves on delivering luxury fragrances and accessories of the highest quality. If for any reason you are not fully satisfied with your purchase, our return and refund process is designed to be simple and stress-free.

✅ Returns

• Items may be returned within 7 days of delivery.

• Products must be unused, unopened, and in their original packaging to qualify for a return.

• Due to hygiene and safety reasons, opened perfumes, colognes, or accessories that show signs of use cannot be accepted.

💳 Refunds

• Once your return is received and inspected, we will notify you of approval.

• Approved refunds will be processed to your original method of payment within 5–7 business days.

• Shipping fees are non-refundable.

🔄 Exchanges

• If you received the wrong product or a defective item, we will gladly exchange it at no extra cost.

• Contact our support team within 48 hours of delivery to arrange an exchange.

📩 How to Start a Return

To initiate a return or exchange, please contact us at returns@scentaria.co.za with your order number and reason for return. Our team will guide you through the next steps.